New Year update and why Reviews Matter

 

As we enter our 32nd year of trading…

 

 

It has been an exciting journey since our CEO, Amrik Singh, began trading. After leaving school at the age of fifteen, Amrik started his working life and trained as a mechanic at a local clutch centre and always had a dream of owning his own business. He worked hard and when he was only eighteen, an opportunity to set up on his own, from a workshop in Tipton, in the Black Country, turned his dream into reality. The high quality of work and competitive prices that A1 Clutches consistently produced enabled the business to multiply.

 

Today, the multi-award-winning, privately-owned company operates from four state-of-the-art sites across the Midlands at Tipton, Birmingham, Cannock and Derby. It boasts a multi-million-pound turnover.

“Brilliant service from A1 Clutches, from  start to finish, kept me informed, the repair was completed very quickly and efficiently and the staff professional and friendly.”
Christine Flemming, January 2022.

Over the years, customer feedback has always been of great importance to A1 Clutches. During the last two decades, ratings and reviews have become a popular way for customers to express their feelings when rating a product. Reviews for A1 Clutches are no exception. Our business consistently maintains an excellent five-star rating on the reputable review site TrustPilot, with multiple reviews reflecting our commitment to providing the best possible service for our customers.

A consumer report by Deloitte and Touche estimates that 75% of shoppers use reviews to evaluate services and products. We are ever grateful to the customers who take the time and trouble to leave a review of the service and quality of workmanship they received from our staff at our branches.

“Excellent service, excellent communication, I wish every car garage was like these people!”
Steve Clark, January 2022

Reviews assist any future customers in making an informed decision to use A1 Clutches. They also help us, as a team, to use the feedback to ensure that we continue to provide the best possible experience. This is useful in the unlikely event that, occasionally, we may receive a negative review like any company. There are times when we have to deal with an upsetting incidence of a fake review. For whatever reason the reviewer chooses to do this, it is evident that the comments are untrue; possibly a fantasy statement by a rival business. A genuine reviewer will always leave their name and tell us which A1 Clutches’ branch carried out the work. We check the result against dates and invoices to ensure authenticity.

“Very happy with the service I received. Got my car in very quickly. Staff are really friendly and very helpful. Will be recommending to friends and family. Decent prices too.
Thank you A1 Clutches.”
Vinney Tildesley, December 2021.

We know that the best businesses have honest, genuine reviews and are earnt by providing their customers with an honest and trustworthy service. For this reason, we would like to take this opportunity to say a very big Thank you! To each and every one of you who has supported A1 Clutches over the years by leaving a review, and in return, we promise to continue to provide a competitive, reliable and speedy service throughout the years to come.

Happy New Year from all the team at A1 Clutches